In order to exchange dollars to a crypto-currency, we require the following information up-front:

• Name
• Phone Number or Email Address
• Amount in USD
• Bitcoin Address

You should contact us via Whatsapp to confirm we are in the office and have your desired crypto-currency available. We will prepare the paperwork so that upon your arrival, we can process the transaction, lock the price, and send you the crypto-currency as quickly as possible.

Under normal conditions, it takes approximately ten (10) minutes to complete a transaction, however during times of extreme network congestion, it may occasionally take longer before we are able to send. You are free to wait in the reception area while this happens, but it's not a requirement.

In order to exchange a crypto-currency to dollars, we require the following information up-front:

• Name
• Phone Number or Email Address

You should contact us via Whatsapp to confirm we are in the office and have dollars available.

We will provide a crypto-currency wallet for you to send to. We will lock the price once we have received the crypto-currency. Once the transaction has confirmed, we will notify you that your dollars are ready to pick-up. We will have the paperwork ready prior to your arrival.

Under normal conditions, it takes approximately ten (10) minutes for a bitcoin transaction to confirm, however during times of extreme network congestion, it may occasionally take longer. In extreme cases, a bitcoin transaction may take as many as 72 hours before the network rejects it and your bitcoins are returned to your wallet. We strongly advise you choose an appropriate fee when sending bitcoin to ensure that it confirms in a timely manor.

The current recommended fee for bitcoin transactions is satoshis/byte to ensure the fastest confirmation time.

Our minimum amount is currently USD $20.00.

Customers wishing to exchange amounts greater than USD $3,000 will be required to complete our Know-Your-Customer Information form and provide ID and a proof-of-residence document, which can be any one of the following:

• Government Issued ID showing a physical address
• Utility Bill (Phone, Cable, or Electricity)
• Bank Statement showing a physical address

The original documents should be brought to us for verification. We will make copies and return the originals to you.

Customers wishing to exchange amounts greater than USD $10,000 within a seven day period will be required to complete our Declaration of Source of Funds form and provide supporting documentation, which we will verify and make copies of before returning the originals.

PTYcoin DOES NOT accept cash (or equivalent) transactions for USD $10,000 or more during a one week period.

For amounts less than USD $1,000, PTYcoin only accepts cash. For amounts less than USD $10,000, we can accept cash or wire transfer to our European bank account. For amounts USD $10,000 or larger, we only accept wire transfer to our European account.